Senior NOC Specialist

As one of the biggest telecommunications infrastructure services providers in the region CETIN Group is at the forefront of digital transformation. It is present with subsidiaries in four countries, Hungary, Bulgaria, Serbia and the Czech Republic offering cutting edge technology solutions. In total, the Group employs nearly 3,000 people. 

CETIN Hungary owns and operates one of the largest 2G/3G/4G telecommunications network infrastructure in Hungary. We are committed to provide high quality solutions reflecting the technological requirements of our customers. Our main focus is to develop top-quality telecommunication infrastructures and fulfill associated market demand. 

Join us and work with highly skilled, motivated and world-class experts. Apply and be part of our team!

Currently we are looking for a

Senior NOC Specialist

MAIN RESPONSIBILITIES:

• Backup procedures
• Trouble ticket creation regarding incidents
• Service calls and planned works
• Managing system and service related problems and escalating if necessary
• Coordination with all back Offices
• Coordination with Customer Care Department
• Coordination with field forces, subcontractors and partners
• Responsible for alarm handling and fault reporting and tracking of faults towards vendors.
• Create trouble ticket reports in TT application
• Coordination with other departments as well as with subcontractors regarding planned activities and customer complaints
• Handling notifications from external partners and cooperate with them
• Participating on internal and external trainings.
• Perform of smaller modifications and changes
• Working in shifts (24/7/365)

MAIN REQUIREMENTS:

• High school /College degree in telecommunications, Technical or computer associate
• Good computer skills and knowledge
• Understanding English well (written and verbal) and basic communication
• Team player, able to work independently
• Able to handle workload and give good performance even in stressful environment  
• Market and customer oriented way of thinking and attitude, result oriented
• Able to work fast and accurately
• Working experience in telecommunication and/or IT industry

WHAT WE OFFER:

• Continuous learning possibilities (in-house and on-line LinkedIn trainings)
• Positive workplace and culture where you would receive all the support you need from your peers and management to achieve your personal and team goals
• Flexible working hours with Home Office possibility
• Competitive benefit package - bonus: 10% of the annual gross salary, health insurance, Medicover healthcare services, laptop, optional smartphone up to net 150.000 HUF value, advanced mobile services with unlimited Internet and the Cafeteria amount is 700.000 HUF in gross / year
• Company buses from Budapest