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IT Support Specialist

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Date: Feb 19, 2021

Location: Beograd, RS, 11070

Company: PPF Telecom

Key responsibilities:

  • Installing, configuring and updating computer hardware, software, systems, networks, printers and another equipment
  • Responds to problems on equipment and applications and assists in troubleshooting and resolving challenges
  • Setting up accounts for new users and participate in identity management and access rights management process
  • Actively participate in ensuring business continuity of the Bank, through the monitoring of IT systems and services
  • Participates in the incident management process
  • Participates in IT client equipment procurement planning
  • Cooperate with other parts of the organization when it comes to cross-functional business processes
  • Operational management of the development and implementation of security policies, standards, guidelines and procedures to ensure the information in IS
  • Creating and filling the knowledge database and operational manuals with solution descriptions of solved incidents and problems
  • Responsible for creating and keeping up to date IT operations documentation
  • Compiles and executes all operational and administrative reporting to line management
  • Additional responsibilities related to IT Operations

 

For the good start you will need:

  • Knowledge of IT systems, IT equipment and tools
  • At least 1-year experience in IT
  • Relevant education in the field of IT
  • Fluency in English

 

 You will enjoy:

  • Working in a dynamic environment
  • Competitive benefits
  • Great working conditions
  • Ability to grow and thrive through the company