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Date:  15-Sep-2021
Company:  BG

Sofia, BG

Services Satisfaction Team Leader



There’s never been a better time to join the world of telecommunications. In Telenor Bulgaria you will grow. Innovate. Discover. And make amazing every day. Join us in bringing the future today.


Role Overview:

Coordinate, monitor, control and support the working process of the assigned of the employees of Services Satisfaction Team. Monitor and evaluate their performance in management the activities of receiving, registering, discussing, researching and preparing written and/or e-mail answers to customer complaints and/or grievances, requests and suggestions, aiming at the timely resolving of customer problems through the terms specified in the Company’s General Terms and Conditions.



  • Activate, deactivate services and provide customer service in relation with customers’ complaints and/or grievances, requests and suggestions in accordance with the company procedures. Solve customer problems
  • Participate actively in the company projects/meetings
  • Handle sensitive and personal data regarding EU GDPR 
  • Prevent from providing of information concerning company subscribers or mobile services they use to other people except to subscriber
  • Prepare statistics and reports
  • Manage the team (coordinate, organize and distribute regularly daily tasks within the members of the team and to monitor their execution)
  • Participate in the preparation of company manuals and revision of procedures and/or other document



  • University degree in Business Administration, Economics, Public Administration, Philology or related
  • Minimum 1 year experience in Customer Service Area 
  • Previous experience with ERP systems (ziebel; DMS (document system); CRM (retention system)) is a plus
  • Very good knowledge of English language (written and spoken)
  • PC skills, including Word, Excel
  • Proactive, Innovative, Adaptable, Flexible
  • Excellent organizational skills
  • Excellent interpersonal and communication skills
  • Effective team player
  • Ability to work cross-functionally in challenging environment
  • Ability to work under stress 
  • Independent, energetic person with flexibility and initiative attitude
  • Our offer:

  • Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
  • Annual bonus based on your personal performance
  • Preferential prices for mobile devices and accessories
  • Unlimited mobile services and mobile internet
  • Flexible working hours
  • Monthly food and gift vouchers
  • Transportation allowance
  • Additional health insurance




Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.


Само одобрените по документи кандидати ще бъдат поканени на интервю.

Кандидатурите се разглеждат при пълна конфиденциалност и при спазване на приложимото законодателство относно обработването на лични данни.

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